AI-Powered Customer Support

AI for Customer Support

Delight customers with instant, accurate resolutions.
Deflect tickets and reduce resolution times with AI agents that understand your products and customers.

ShieldBase Platform

Key Features

Built for support teams

24/7 AI Support

Provide instant support with AI-powered chatbots and assistants.

  • 24/7 availability
  • Instant responses
  • Multi-language
  • Seamless escalation

Ticket Intelligence

Auto-categorize, prioritize, and route support tickets with AI.

  • Auto-categorization
  • Priority routing
  • Sentiment analysis
  • SLA tracking

Knowledge Base

Build intelligent knowledge bases that provide instant answers.

  • Self-service
  • Auto-suggestions
  • Search optimization
  • Usage analytics

Agent Assistance

Help agents resolve issues faster with AI-powered recommendations.

  • Answer suggestions
  • Case history
  • Product knowledge
  • Best practices

Use Cases

Proven applications

AI Chatbot

Provide instant answers to common questions 24/7

Ticket Routing

Automatically route tickets to the right team

Self-Service Portal

Enable customers to find answers themselves

Agent Productivity

Help agents resolve issues faster with AI

Start the AI Conversation

Let's get you started

Ready to transform your enterprise?

Join forward-thinking companies that are already using Shieldbase to orchestrate their AI ecosystem.

FEATURED IN

TechinAsia
BFM
e27
Activant Capital
krAsia
AI for Customer Support - AI-Powered Customer Support | Shieldbase