AI-Powered Customer Support

AI for Customer Support

Delight customers with instant, accurate resolutions.
Reduce tickets and resolution times with AI agents that understand your product and customers.

ShieldBase Platform

Key Features

Built for support teams

24/7 AI Support

Provide instant support with AI-powered chatbots and assistants.

  • 24/7 availability
  • Instant responses
  • Multi-language
  • Seamless escalation

Ticket Intelligence

Auto-categorize, prioritize, and route support tickets with AI.

  • Auto-categorization
  • Priority routing
  • Sentiment analysis
  • SLA tracking

Knowledge Base

Build intelligent knowledge bases that provide instant answers.

  • Self-service
  • Auto-suggestions
  • Search optimization
  • Usage analytics

Agent Assistance

Help agents resolve issues faster with AI-powered recommendations.

  • Answer suggestions
  • Case history
  • Product knowledge
  • Best practices

Use Cases

Proven applications

AI Chatbot

Provide instant answers to common questions 24/7

Ticket Routing

Automatically route tickets to the right team

Self-Service Portal

Enable customers to find answers themselves

Agent Productivity

Help agents resolve issues faster with AI

Bắt đầu Cuộc trò chuyện AI

Let's get you started

Sẵn sàng chuyển đổi doanh nghiệp của bạn?

Tham gia cùng các công ty có tư duy tiến bộ đã sử dụng Shieldbase để điều phối hệ sinh thái AI của họ.

XUẤT HIỆN TRÊN

TechinAsia
BFM
e27
Activant Capital
krAsia
AI for Customer Support - AI-Powered Customer Support | Shieldbase