AI-Powered Customer Support

カスタマーサポート向けAI

即座に正確な解決で顧客を満足させます。
製品と顧客を理解するAIエージェントでチケットを削減し、解決時間を短縮します。

ShieldBase Platform

Key Features

Built for support teams

24/7 AI Support

Provide instant support with AI-powered chatbots and assistants.

  • 24/7 availability
  • Instant responses
  • Multi-language
  • Seamless escalation

Ticket Intelligence

Auto-categorize, prioritize, and route support tickets with AI.

  • Auto-categorization
  • Priority routing
  • Sentiment analysis
  • SLA tracking

Knowledge Base

Build intelligent knowledge bases that provide instant answers.

  • Self-service
  • Auto-suggestions
  • Search optimization
  • Usage analytics

Agent Assistance

Help agents resolve issues faster with AI-powered recommendations.

  • Answer suggestions
  • Case history
  • Product knowledge
  • Best practices

Use Cases

Proven applications

AI Chatbot

Provide instant answers to common questions 24/7

Ticket Routing

Automatically route tickets to the right team

Self-Service Portal

Enable customers to find answers themselves

Agent Productivity

Help agents resolve issues faster with AI

AIの会話を始めましょう

Let's get you started

エンタープライズを変革する準備はできていますか?

Shieldbaseを使用してAIエコシステムをオーケストレーションしている先進的な企業に参加しましょう。

掲載メディア

TechinAsia
BFM
e27
Activant Capital
krAsia
カスタマーサポート向けAI - AI-Powered Customer Support | Shieldbase